Privacy Policy

Effective Date: [7th October 2021]

At Agafay Desert DMC (operated by Epic Experience), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with Moroccan Law No. 09-08, which governs the protection of individuals concerning personal data processing. By accessing or using our services on www.agafaydesert.co (the “Website”), you agree to this Privacy Policy.

  1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information (PII): Includes your name, email address, phone number, billing information, and other details voluntarily provided when making bookings or inquiries.
  • Non-Personal Information: Includes IP addresses, device types, and usage data collected through cookies and similar tracking technologies.
  1. How We Collect Information

We collect information through the following methods:

  • Direct Submission: When you fill out forms, make a booking, or contact us through the Website.
  • Automatically: As you interact with the Website, we may use cookies to track your activity and gather information about your browsing habits.
  • Third-Party Services: If you engage with us through social media or third-party services, we may receive information from those platforms.
  1. Purpose of Data Processing

We process your data to:

  • Provide Services: Manage and facilitate tour bookings, process payments, and deliver customer support.
  • Improve User Experience: Analyze Website performance to enhance its functionality.
  • Communicate: Send booking confirmations, service updates, and respond to customer inquiries.
  • Marketing: With your consent, we may send promotional materials, newsletters, or special offers. You can opt-out of marketing communications at any time.
  • Legal Compliance: Comply with our legal obligations under Moroccan law, including the requirements of Law No. 09-08.
  1. Legal Basis for Data Processing

Under Moroccan Law No. 09-08, we process your data based on the following legal grounds:

  • Your Consent: By voluntarily providing personal data, you consent to its use for the purposes described in this Privacy Policy.
  • Contractual Necessity: We process personal data to fulfill our contractual obligations when you book tours or services with us.
  • Legal Compliance: We process data when required by Moroccan law or other regulations applicable to our business.
  1. Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party vendors who assist in the operation of our services, including payment processors, web hosting services, and marketing platforms.
  • Legal Authorities: If required by law, we may disclose personal information in response to requests from public authorities or to comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction.

We ensure that any third-party partners comply with Moroccan Law No. 09-08 regarding the processing and protection of personal data.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. While we take all reasonable precautions, no system can guarantee absolute security, and you should be aware of this risk.

  1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in line with Moroccan Law No. 09-08. After the retention period, your data will be securely deleted or anonymized.

  1. Your Rights Under Moroccan Law

Under Moroccan Law No. 09-08, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete personal information.
  • Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Right to Object: You can object to the processing of your data for marketing purposes or on legitimate grounds.

To exercise these rights, you can contact us at [contact details]. We may require proof of identity before processing your request to ensure the protection of your personal data.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve Website Functionality: Essential cookies are necessary for the basic operation of the Website, such as session management and booking functions.
  • Performance Analysis: Analytics cookies help us monitor and improve our services based on user behavior.
  • Marketing Purposes: With your consent, we may use cookies to deliver personalized marketing and advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features of our Website.

  1. International Data Transfers

While we primarily operate within Morocco, your personal data may be transferred to third-party service providers located in other countries. We ensure that any cross-border data transfers are conducted in compliance with Moroccan Law No. 09-08 and that adequate protection measures are in place to safeguard your data.

  1. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.

  1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or Moroccan legal requirements. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy regularly.

  1. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights under Moroccan Law No. 09-08, please contact us at:

Email: [[email protected]]

Phone: [+212 624592020]

Address: [40000, Epic Experience, Gueliz, Marrakech]