Terms and Conditions
Last Updated: [7 October, 2024]
Welcome to Agafay Desert DMC, operated by Epic Experience. By booking our tours and using our services, you agree to the following terms and conditions. Please read them carefully before proceeding with any bookings or payments.
Tour Services: All tours provided by Agafay Desert DMC are typically guided by official certified guides. However, in cases of high demand, some tours may be led by guides in training who are undergoing certification. These guides are knowledgeable and competent but may not yet have full certification.
Eligibility: You must be at least 18 years old to make a booking. By booking a tour, you confirm that you meet this requirement.
Insurance: While some of our tour packages include insurance coverage, not all activities are insured. Specifically, quad rides, camel rides, buggy rides, and horse rides are not automatically covered by our insurance unless specified in the package. Customers are strongly advised to obtain their own comprehensive travel insurance that covers adventure activities.
Payment Methods: We accept [list payment methods here, e.g., credit cards, PayPal, bank transfers, etc.].
Payment Terms: Full payment must be made at the time of booking unless otherwise stated. Your booking will not be confirmed until payment is received.
Currency: All payments are processed in [currency, e.g., Moroccan Dirham (MAD), USD, EUR]. Any exchange rate fees are the responsibility of the customer.
Customer Cancellations: If you wish to cancel your booking, please notify us in writing as soon as possible. Cancellations are subject to the following:
More than 30 days before the tour date: Full refund, minus a [processing fee, e.g., 5% administrative fee].
15 to 30 days before the tour date: 50% refund.
Less than 15 days before the tour date: No refund.
Agafay Desert DMC Cancellations: We reserve the right to cancel or modify any tour due to unforeseen circumstances, such as adverse weather conditions or guide availability. In such cases, a full refund or the option to reschedule will be offered.
Amendments by the Customer: Requests for changes to a booking (e.g., change of date, itinerary, or participants) must be submitted at least 10 days before the scheduled tour. Amendments are subject to availability and may incur additional charges.
Amendments by Agafay Desert DMC: We strive to provide accurate tour details. However, we reserve the right to make minor adjustments to itineraries, activities, and schedules due to operational requirements or external factors.
Health and Safety: Participation in our tours requires a reasonable level of fitness and health. Please inform us in advance of any medical conditions or special requirements.
Guiding Staff: While we aim to assign certified guides to all tours, in periods of high demand, we reserve the right to assign guides in training to lead certain activities. These guides are supervised and trained to ensure high-quality service, though they may not yet have full certification.
Insurance and Activity Coverage:
Some of our tour packages include insurance coverage for specific activities. However, quad rides, camel rides, buggy rides, and horse rides are not automatically insured unless clearly specified. It is the customer’s responsibility to confirm the inclusion of insurance by contacting our team in advance.
We strongly recommend that all customers obtain their own travel insurance, covering adventure activities and accidents, as a precaution.
Behavior: Customers are expected to behave respectfully and follow the instructions of the guides during the tour. We reserve the right to remove any participant whose behavior is deemed disruptive, dangerous, or inappropriate.
Liability: Agafay Desert DMC is not liable for any loss, damage, injury, or delay caused by circumstances beyond our control, including but not limited to natural disasters, political events, or strikes.
All content on the Agafay Desert DMC website, including images, text, logos, and other materials, is the property of Epic Experience and may not be reproduced, distributed, or used without permission.
Your privacy is important to us. By using our website, you agree to our collection and use of your information in accordance with our [Privacy Policy]. Personal data collected during the booking process will only be used for operational purposes and will not be shared with third parties, except as required by law.
These terms and conditions are governed by the laws of Morocco. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of [location].
For any questions or concerns regarding these terms and conditions, please contact us at:
Email: [[email protected]]
Phone: [+212 624592020]
Address: [40000, Epic Experience, Gueliz, Marrakech]